Privacy & Cookies Policy

Why Do I Collect Personal Data?

Your personal data is collected by me, Nina Cleaver, to enable me to respond to enquiries, provide initial consultations, or deliver therapy sessions.

The basis on which I collect and hold client data is Legitimate Interest — meaning the information is necessary for me to provide therapy and is data you would reasonably expect me to hold.

What Personal Data Do I Collect?

If you contact me via this website, I may collect:

• Your name

• Email address

• Phone number

• Any information you choose to include in your message

  
  

If you book a session or begin therapy, I may also collect:

• Your address, date of birth, and GP contact details

• A brief summary of your presenting difficulties and therapy goals

• Notes on the themes of our sessions

• Relevant information from third parties (e.g. your GP), if shared with your consent

  
  

How Is Your Data Stored?

Emails and correspondence are stored on a password-protected, encrypted device.

Therapy notes are handwritten, anonymised using a coding system, and stored securely in a locked cabinet. In the unlikely event of a security breach, these notes would not be personally identifiable.

Do I Share or Sell Your Data?

Your data is never sold and is not shared with anyone unless:

• You provide explicit consent (e.g. to share with your GP)

• I am legally or ethically required to do so, as explained during our initial meeting

How Long Is Data Retained?

Your personal data and therapy records are kept for 7 years in accordance with insurance and professional guidelines. After this time, any paper records are securely shredded.

Your Data Rights

You have the right to:

• Access all personal data I hold on you (within 30 days of a written request)

• Request correction of any inaccurate or outdated information

• Request portability of your data to another therapist or service provider

To make a data request, please contact me directly.